Terms and Conditions Policy

Our Terms and Conditions set out the rules that govern use of Sloty and the relationship between the company and our users. This page explains the responsibilities that apply to account holders, the eligibility criteria for registering, acceptable use of the service, principles governing bonuses and promotions, the handling of deposits and withdrawals, how disputes are managed, and how we update these terms. Reading and accepting these terms is required before using our platform, and our policies are designed to promote safe, fair and compliant play for customers in the United Kingdom.

Account responsibilities

Account holders must provide accurate and up-to-date personal information during registration. We require secure credentials and expect users to keep login details confidential. Prompt notification to us is required if unauthorised access or suspicious activity is suspected, and we reserve the right to suspend or close accounts where fraudulent behaviour or multiple-account abuse is detected.

Registration and verification

Eligibility verification forms part of our anti-money laundering and age-checking procedures. We may request government-issued ID, proof of address and proof of payment method. Verification is normally required before the first withdrawal and may be requested at other times; we will process documents in a timely manner but may delay transactions until verification is complete.

Eligibility requirements

Registration is limited to persons who meet local legal requirements and are of the minimum gambling age in the United Kingdom. We do not permit accounts for individuals in jurisdictions where our services are restricted. One account per person is permitted unless explicit prior approval is granted by us.

Acceptable use of the service

Use of Sloty must comply with applicable law and these terms. Users must not attempt to manipulate game outcomes, exploit promotions unfairly, collude with others or engage in money laundering. We may take disciplinary action - including restrictions, forfeiture of funds and account closure - where terms are breached or where activity risks harm to other users or our systems.

Bonus and promotion rules

General principles apply to all bonuses and promotions: eligibility criteria, wagering requirements, contribution rates by game, maximum bet limits while using bonus funds and expiration dates. We will publish specific terms for each offer and reserve the right to alter or withdraw promotions if abuse or error is detected. Failure to comply with promotional conditions may result in bonus cancellation.

Deposits and withdrawals

Deposits must be made using accepted payment methods in the cashier and in the currency supported for UK accounts. We process withdrawals subject to verification, internal review and any applicable withdrawal limits. Processing times vary by method and may be extended for security checks. Fees charged by third-party payment providers are the responsibility of the user unless we state otherwise.

Dispute handling

Concerns should be raised with our customer support team in the first instance. We aim to resolve disputes promptly and fairly; unresolved matters may be escalated in accordance with applicable regulatory procedures. We keep records of transactions and communications to assist in investigations and will comply with relevant data access and dispute resolution requirements.

Updates to the terms

These terms may be amended from time to time. We will publish updated versions and, where appropriate, notify users in advance of material changes. Continued use of our services following publication of changes constitutes acceptance of the revised terms, unless local regulation requires additional consent procedures which we will follow.